01 / Check in
Start with the name on the booking.
When you arrive, please let our team know the first and last name the booking was made under. When your room is ready, we will call your group using the host’s name.
02 / Get set up
We will get the room ready for the system.
Please use the tees provided by Ballistic. Personal tees will not work with our simulator turf and may puncture it; the booking host may be responsible for any resulting damage.
Bring your own golf clubs. Clubs are required to play in every room and bay, including Room 5. Ballistic does not offer club rentals.
You’re welcome to bring your own golf balls for Rooms 1–4 and the open bays. If you don’t have any, we can provide them. In Room 5, use the balls provided; don’t put your own balls into the auto tee-up system.
Do not lift or move the mats, put your fingers or any objects into the tee opening, or reach into the equipment. This applies in every room and bay, especially Room 5’s auto tee-up system. If a ball jams or something is not working, stop and ask staff for help. Interfering with the equipment can cause injury and damage. You are responsible for damage caused by misuse or failure to follow these instructions.
Take a minute to get settled before you begin. If you are new to the simulator or unsure where to start, ask us. We would rather help you get into the round than leave you guessing.
03 / Play your round
Your time is for playing.
Your timer starts when the first member of your group enters the room or bay. Pay for the time you use, with a one-hour minimum charge and 15-minute increments after that. You can finish before your booked end time; your bill follows your session timer, not your reserved duration.
You can keep playing beyond your booked time without asking if no other booking needs the space. To secure extra time, tell staff how much longer you expect to stay so we can extend your reservation, subject to availability. Until then, that extra time remains open for others to book.
We’ll give you a heads-up when another group has booked your bay.
If you need help with the simulator, let staff know right away.
When you are ready to finish
Bring the whole group
back to the front.
To end your session, everyone in your group must leave the room and come to the front together. Please return any tees or basket of balls supplied by staff. Leave Room 5’s auto tee-up balls inside the room.
We stop your timer only once the room is empty and the shared equipment has been returned. Pay at the front for your session, with the one-hour minimum and 15-minute increments after that.
Need a hand?
Just ask.
We are here to help with a first visit, a room question, or anything that interrupts your round.
Contact Ballistic